Practice Supervisor

Reporting directly to the Regional Operations Director, the Site Supervisor is responsible for oversight of the Leominster practice. The Site Supervisor will be responsible for the oversight and supervision of patient in-flow and out-flow, patient concerns and complaints, patient flow, and appointment scheduling at check-out.

Reporting directly to the Regional Operations Director, the Site Supervisor is responsible for multiple practice sites. The Site Supervisor will be responsible for the oversight and supervision of patient in-flow and out-flow, patient concerns and complaints, patient flow, and appointment scheduling at check-out. Ensuring a training program for all staff new and existing is established. Responsible for the cleanliness and organization of the clerical and clinical work areas and the development of a positive, productive and professional work environment by the staff.

• Set up training for front and back-office staff.
• Working with Regional Operations Director /team leads to establish monthly clerical and clinical staff schedules
• Maintains smooth operation of check-in, back office and check-out
• Responsible for overseeing the process of medical records requests.
• Provides back-up for front office and call center staff as needed in all locations.
• Acts as a mentor to the clerical and clinical staff.
• Assist with the fill rates for the provider schedules
• Works to maintain a pleasant and friendly work environment.
• Working with the Regional Operations Director and Practice Managers, will be asked to interview candidates for front desk and medical assistant positions.
• Creates “tickets” for IT- PC technical issues/resolve any on-site emergent issues.
• Trouble shoot any phone issues if on-site service is not essential.
• EMR document maintenance.
• Participates in annual employee performance evaluations.
• Works with providers for daily schedule adjustments.
• Work with billing to correct clerical errors.
• Follow up on provider requests for clerical and clinical staff.
• Travel to other office sites as necessary.
• Act as the first level, “go to person” for the providers and staff regarding any issues or concerns with running the practice on a day-to-day basis.
• Assess patient flow throughout the day in the office and assist as needed to ensure timely completion of patient appointments.
• Assist in the development, communication, and monitoring of new processes and quality assurance/improvement.
• Assist the Regional Operations Director in ensuring that all appropriate equipment is in good working order, appropriate levels of supplies and inventory are in stock. Utilize the appropriate request system while understanding the importance of cost containment.
• Ensure logs are filled out and up to date and accurate in designated office.
• Always demonstrate the highest level of performance and behavior standards.
• Demonstrate and role model being a team player. Support and assist team members. Be available to help and learn from the team. Keep an open mind to feedback and earn trust of staff and providers.
• Other responsibilities as assigned by Supervisors or Manager. * Scan all documents received on hard copy fax for PCCs to distribute.
• Check daily schedules.
• Check daily Radix reports.
• Complete EMR path report assignments.
• Complete EMR task assignments.
• Ensure deposit is sent with courier along with any mail.
• Maintain timeclock functions for assigned employees.

• High School Diploma or equivalent. Associates degree preferred.
• Prior supervisory or lead experience preferred.
• Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems).
• Possesses a wide-ranging base of knowledge and applicable to financial and clinical functions.
• Demonstrable skills in motivating and training clerical staff.
• Superior verbal and written skills.
• Ability to multitask and prioritize.
• Problem Resolution skills.
• Customer Service Skills.

The salary for this role will range from USD $60,000.00 - 81,420.00 based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.

APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.

Please email humanresources@apderm.com if you need a disability accommodation for any part of the employment process.