Mohs Coordinator

The Mohs Coordinator reports to Mohs Access Manager. The Mohs Coordinator plays a crucial role in ensuring seamless coordination of Mohs surgery procedures, excisions, patient care, and communication with healthcare teams. This position requires exceptional organizational, communication, and interpersonal skills.

• Knowledge of Mohs Appropriate Use Criteria.
• Receive all incoming patient calls regarding Mohs (its own queue).
• See that the phone is answered before the third ring. Collect and respond to messages left on the Mohs voicemail.
• Schedule Mohs surgery and excision procedures.
• Coordinating repair for complex cases with plastics/oculoplastics.
• Perform Mohs surgical phone consults, managing pathology logs and workflow, communicating results to patients as directed by the provider.
• Triaging and processing referrals via fax and email from outside providers.
• Verifying insurance coverage, referrals, and provide procedure codes to PA department for prior authorization when applicable.
• Preparing surgical patient packets to be mailed or sent through EMR.
• Review surgical schedules daily for accuracy.
• Maintain schedule to capacity/avoiding excessive overbooking.
• Oversee/maintain organized cancellation list the wait list, move up promptly when an appointment slot opens.
• Coordinate rescheduling of all cancellations.
• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behaviour and actions that do not meet APDerm standards.

Minimum Qualifications

• Mandatory High School Diploma or equivalent (GED) required.
• Preferred dermatology, Mohs experience and or surgical scheduling
• Preferred Medical assistant certification

Skills, Knowledge, & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Working knowledge of EMA, Athena GE, GE Centricity, and Epic
• Complete Administrative Proficiency (Microsoft Office Suite, Web-based applications, email, or related software)
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.
• Ability to function well in a high-paced and at times stressful environment.
• Strong interpersonal and customer service skills required to communicate with patients, family members, clinicians, as well as other colleagues in a positive, professional manner.