Medical Assistant II

Are you looking for a rewarding career as a Medical Assistant?  Come to work for APDerm and take advantage of our competitive pay, comprehensive benefits package, and opportunities for growth. 

Under the general supervision of the clinician and reporting directly to the Practice Manager, the MA II shall provide direct and indirect care to a specified group of patients in our dermatology healthcare setting.  MAs work in collaboration with the clinician and other ambulatory support staff with the office location and with other disciplines to deliver quality patient care.

THIS POSITION MAY REQUIRE WORK TO BE PERFORMED AT MULTIPLE LOCATIONS / EMPLOYEE MUST BE ABLE TO WORK/COMMUTE TO ALL SITES. 

Essential Duties & Responsibilities including but are not limited to:

• Responsible for Scribing/Documenting office visit on computer for clinician.
• Responsible for cross coverage when needed.
• May assist clinical trainer in training new MAs and Gap Interns and retraining current MAs and Gap Interns.
• Ensures that all necessary information and materials are present for clinician prior to the patient visit.
• Receives and communicates information through various processes, including (but not limited to) use of computers, Intranet, e-mail, fax, and documentation in patient’s medical record. Follow HIPAA rules and regulations.
• Ensure that all appropriate equipment is in good working order at the beginning of the day and that adequate supplies are available for patient procedure/visit. Ensure appropriate levels of supplies and inventory for office needs by utilizing the appropriate request system while understanding the importance of cost containment.
• Obtains and electronically records an accurate history of present illness; updates patient problem list, allergies, pharmacy, medication list and history of skin cancer as indicated.
• Instructs and teaches patients after care for surgical and cosmetic procedures. Ensure patients show understanding and document this in the patient’s chart.
• Assist with OSHA daily and monthly checks. Must have the ability to correctly maintain the OSHA log.
• Complete suture inventory and check rooms for expiring inventory.
• Must be willing and able to travel to brand or region practice locations to provide clinical coverage when needed. This includes providing coverage when clinicians are on vacation as well as sick calls and PTO coverage. 
• See 20 general dermatology patients during a clinic day (dependent on visit type and patient complexity).
• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

Clinical Responsibilities include but not limited to:

• Escorts patients to the appropriate room, accurately obtains and records history and chief complaint to practice standards.
• Prepares patient for the appointment based upon the diagnosis, procedure and or practice protocols. Includes proper dress (gowns), proper set ups for the procedure to be performed, etc.
• Performs proper pre-visit procedure under the direction of the clinician prior to the patient’s visit (suture removal, dressing removal).
• Must be willing to learn and perform ancillary services per practice needs, to include phototherapy, xtrac, PDT, etc.
• Assist clinician in educating patients on biologic injection protocols.
• Sterilize and package instruments.
• Ability to assist clinician with preparation of cosmetic procedures.
• Observes and reports any abnormal symptoms or behaviour to appropriate clinician.
• Organizes and prioritizes daily work tasks to ensure the clinicians schedule runs smoothly, and all patient needs are met.
• Knowledge of laser safety and protocols.
• Utilize standard precautions in room preparation and while assisting with procedures/exams.
• Perform appropriate specimen collection (including labelling, ensuring the specimen is in the bottle and practice protocol).
• Records and maintains pathology logbook to ensure that all pathology reports have been properly documented.
• Provides and reviews appropriate instructions to patients regarding procedures or testing.
• Maintain confidentiality and patient rights in interactions with the patient/family and other health care workers.
• Performs suture removals or other procedures as directed by the clinician.
• Performs proper dosing and mixing of medications: Buffered Lidocaine, Kenalog, Sclerotherapy preparations, Botox- Cosmetic & Hyperhidrosis, etc.
• Provided demonstrated competency and supervisory agreement is in place, performs injections of subcutaneous and intramuscular medications.
• Seeks advice from a clinician when needed for treatment adjustment or complications.
• Utilizes team leader or manager as a resource.

Minimum Qualifications:

• Education: High School Diploma or equivalent (GED) required.
• Certified Dermatology Technician (CDT), Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) is required.
• 1-3 years of dermatology experience OR 2-6 years of clinical experience is required.
• BLS Certification is preferred, but not required.

Skills, Knowledge, & Abilities:

• Infectious control, HIPAA, and OSHA knowledge is preferred.
• Strong interpersonal and customer service skills required to communicate with patients, family members, clinicians, as well as other colleagues in a positive, professional manner.
• Possesses and displays knowledge of medical terminology.
• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.
• Must possess excellent computer skills to input and retrieve clinical information.
• Utilize critical thinking and good judgment in performance of tasks.
• Must possess organizational skills and can multitask.
• Must be able to prioritize daily assignment to ensure smooth workflow.