Cosmetic Patient Care Coordinator

The Cosmetic Patient Care Coordinator is a vital player in bringing more awareness to the cosmetic services platform at APDerm. Responsible for delivering excellence with a personalized and comprehensive service experience to our cosmetic patients. 

Monday - Friday Hybrid 

Business Development 

• Assists clinician with patient skin care goals and objectives and recommends products and services to achieve goals. 

• Service and product sales and promotions 

• Maintain ongoing patient outreach strategy and plan as developed with leadership team for repeat patient population and/or “loyalty” program 

• Coordinate open houses and events with marketing at locations as required  

• Communicate orally and in writing with employers and clinic staff about Aesthetic, contracts, protocols, regulations, promotions where applicable 

• Primary point of contact for management and converting inquiries to appointments 

• Liaison between cosmetic line of service and marketing 

• Schedule/interface/negotiate with reps from drug and cosmetic companies 

Patient Coordination 

• Track, maintain and follow-up on pipeline leads through online booking/scheduling   

• Primary point-of-contact for patient inquiries including internal and external referrals-Radix, Call Tracking Metrics (online requests), Cosmetic Voicemails, Cosmetic Bucket in EMR, Yelp 

• Skillful in adapting a clear & concise communication style with all personalities. 

• Work with providers to develop and prepare patient-specific treatment plans 

• Create, present, and review detailed, treatment plan quotes with patients 

• Track and evaluate patient and procedure conversion rates 

• Schedule patients for consultation, escalations, and treatment  

• Instruct patients on pre and post-care treatment precautions 

• Outreach to patients to confirm and coordinate visits for previous patients 

Inventory 

• Develop and maintain records, logs, files, inventory systems in collaboration with regional management 

• As required management of direct to patient product supply   

Other 

• Functions as the initial point of contact and/or resolution contact for all cosmetic billing inquiries  

• Serve as the primary biller and/or back-up to ensure charge entry is completed 

• Photo-taking skills as requested  

• Collect and analyse data and provide monthly, quarterly and annual reports as needed 

• Next day and 2-week patient follow up calls  

• Retail product expert 

• Pre-visit Standard Work and pre-registration survey 

• Provide patient quotes and collect fees as directed 

• Maintain up to date knowledge of industry trends in aesthetics 

• Content expert on external resources and tools for program development and growth  

• Education to staff on procedures and programs supporting cosmetic line of service  

Minimum Qualifications: 

• Knowledge of cosmetics products and services 

• Strongly customer service oriented  

• Sales or Marketing background a plus  

• Certified Medical Assistant or Aesthetician license strongly preferred  

Skills, Knowledge, & Abilities:  

• Infectious control, HIPAA, and OSHA knowledge is preferred.   

• Strong interpersonal and customer service skills required to communicate with patients, family members, clinicians, as well as other colleagues in a positive, professional manner.  

• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.  

• Must possess excellent computer skills to input and retrieve clinical information.  

• Utilize critical thinking and good judgment in performance of tasks.  

• Must possess organizational skills and can multitask.   

• Must be able to prioritize daily assignment to ensure smooth workflow.