Patient Liaison, Plastic Surgery

Would you like to join a team that embraces excellence and is enthusiastic about changing people’s lives daily? Boston Center for Plastic Surgery(BCPS), a leader in plastic surgery and non-surgical aesthetic procedures, is looking for an energetic, highly self-motivated Patient Liaison to join our dynamic and high energy team.

At Boston Center for Plastic Surgery, we take a personalized approach to every procedure, tailored to each patient's unique goals. Our board-certified plastic surgeons and team use the latest techniques and technologies to ensure exceptional results and complete patient satisfaction. From the initial consultation to post-operative care, we provide a supportive and comfortable experience, prioritizing open communication and a deep understanding of our patients' desires. Our commitment to excellence has made us the trusted choice for plastic surgery in the Boston area.

Benefits:

• Hourly wage range $25-33/hr
• Comprehensive Medical, Dental, Vision, Pet, Identity Insurance Options
• Generous PTO and Paid Holidays
• 401k Match Program
• Company Paid Life Insurance
• Tuition Reimbursement
• 40% off Cosmetic Services and Products, outside of surgeries
• Free Botox
• Incentives for non surgical sales
• Quarterly Jane Iredale Tester Products at Cost
• Modeling Opportunities Available for Trainings
• Discounts with Echelon to Purchase Exercise Equipment
• Discounted Home, Auto and Renters’ Insurance

Duties/Responsibilities:

We are looking for an experienced, high-energy, patient focused individual that provides a truly unique and exceptional patient experience. As the first person our patients interact with either on the phone or in person, your energy and presence will be warm and welcoming. This person must have experience in high-end customer/patient service, possess strong communication skills, thrive when handling multiple tasks, and be willing to learn. Our office operates in a service oriented atmosphere where the entire team is dedicated to working together in the common goal of patient satisfaction. To excel in this role you will be attentive, patient, have emotional intelligence, attention to detail, and look at every interaction with the team and patients as an opportunity to make someone's day a little bit better.

Responsibilities:

• Receive incoming phone calls and triage calls to the appropriate team members.  
• Scheduling existing patient appointments.
• Become an expert in our EMR software (NexTech), SolutionReach and CRM (Leadloop) for incoming communications and scheduling appointments.
• Greet patients for their in-person appointments, check-in/check-out.
• Complete super-bills for non-surgical services rendered, explain fees and take payments for service as well as assist in end-of-day payment reconciliations.
• Schedule follow-up appointments and provide reminders through email, text, or call.
• Ensure our waiting room is tidy, welcoming and comfortable for our patients.
• Provide and explain any special instructions to patients upon leaving their appointments.
• Assist in general office duties and other duties as required.

Required:

• High school diploma or GED at minimum; college degree encouraged
• Excellent communication skills
• Exceptional customer service skills
• Some office and/or retail experience 

Preferred:

• Clinical knowledge of aesthetic and/or medical terminology
• Basic computer systems such as Microsoft and Google suites, as well
  as software programs for scheduling and organizing documents